Organizational culture, leadership, attitudes, service, reputation, etc., are all weakened if communications are offensive, or rude, or could be perceived as such by the listener/reader (staff member, customer, supplier, whatever).ĭiscrimination, prejudice, xenophobia, arrogance, bullying, racism, sexism, ageism, etc., should not be permitted or tolerated or encouraged in organizational communications - whether in messages between staff, or from staff to consumers/customers. There is certainly justification for fun, humour, firmness, and 'banter' in organizational communications, although good teamwork and relationships and quality can be undermined if messages/responses cause upset or confusion. These ATC quotes and stories therefore offer excellent quotes, stories, analogies and examples for training, speaking, presentations, writing, etc., about achieving quality of customer service and service delivery - and communications in the workplace generally.
These 'ATC' (Air Traffic Control) stories and quotes are included here because they are very funny, and also because the collection provides examples of confused and somewhat ineffective communications and relationships between 'customers and suppliers', and other similar situations. Many of these air traffic control quotes and piloting stories - especially those submitted direct to this website - are absolutely true stories and factual others have perhaps been embellished a little. These funny conversations took place between air traffic controllers, pilots and air crew around the world. Funny air traffic controllers quotes real (allegedly) funny air traffic controllers and pilots conversations
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